Privacy policy & Terms and Conditions
Privacy Policy
Effective Date: March 10, 2025
Medrino LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Medrino LLC collects and uses information about you when you opt-in to receive SMS messages from us.
Information We Collect
When you opt-in to receive SMS messages, we collect:
Your phone number
Consent to send SMS messages
Your email address
Your basic contact information
Your messaging history with Medrino LLC
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.
How We Use Your Information
We use your information to:
Send you the SMS messages you’ve opted in to receive
Provide updates, promotions, or other relevant content based on your preferences
Choices and Controls
Disclosures of Your Information
We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims.
WE DO NOT share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
You can reach us by texting the word HELP for support to (850) 203-0931. You may also contact us directly at medrinowellness@gmail.com
Terms and Conditions
Effective Date: March 10, 2025
By opting in to receive SMS messages from Medrino LLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Medrino LLC for appointment reminders, marketing messages, and general two-way communication about Medrino Products and Services. Message and Data Rates may apply.
Message Frequency
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 4 messages per month. Medrino LLC reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Medrino LLC and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy as listed above.
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
Text the word HELP for support. You may also contact us directly at Medrinowellness@gmail.com
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Risks of Transmitting Health Information via Text Message
Users are advised that while our platform offers text messaging as a convenient means of communication, there are inherent risks associated with transmitting health information electronically. Such risks may include, but are not limited to, unauthorized access to messages, loss of information, and delays in communication. By opting to communicate with your healthcare provider via text message, you acknowledge these risks.
Communication Protocol with Healthcare Providers If you choose to send or receive text messages to/from your healthcare provider, please adhere to the following guidelines:
Only send non-urgent communications via text.
For appointment scheduling, medication inquiries, and general questions, text messaging is permitted.
Avoid sharing sensitive personal health information (PHI) unless specifically requested by your healthcare provider.
Follow any additional guidelines provided by your healthcare provider regarding text message communications.
In Case of a Medical Emergency In the event of a medical emergency, do not use text messaging as a means of communication. Immediately call emergency services (911) or go to the nearest emergency room. Text messages may not be monitored in real-time and could result in delays in receiving urgent care.
Acknowledgment of Understanding By using our platform to communicate with healthcare providers, you confirm that you have read, understood, and agreed to these additional terms and conditions. We encourage all users to have thorough discussions with their healthcare providers regarding the safest and most effective means of communication for their individual needs.